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## refractainstaller stuck

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7 posts • Page 1 of 1

### refractainstaller stuck

by melascoop » Tue Apr 26, 2016 3:41 pm

Hi All,
I have created a refractasnapshot image and am now attempting to test the installer from the live boot cd.
The installer is failing at multiple points or getting stuck depending upon my selection.
Right now I am stuck at the screen where it is asking a, b, c or d for enabling/disabling sudo and/or the root account, see screenshot below. Any suggestions? I entered 'a' and tried 'b' but both times the installer has became stuck for 30+ minutes on this screen.

melascoop
  Posts: 7
  Joined: Sat Apr 23, 2016 4:10 pm

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### Re: refractainstaller stuck

by melascoop » Tue Apr 26, 2016 3:47 pm

Forgot - here are the build details:
Debian Wheezy 7.6
RefractaInstaller-base 9.1.7
RefractaInstaller-gui 9.1.7 (will not install due to missing YAD package, not available for wheezy 7.6)
RefractaSnapshot-base 9.2.2
RefractaSnapshot-gui 9.2.2

melascoop
  Posts: 7
  Joined: Sat Apr 23, 2016 4:10 pm

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### Re: refractainstaller stuck

by fsmithred » Tue Apr 26, 2016 6:58 pm

Check the error log. /var/log/refractainstaller_errors.log
If there's no useful information there, run 'refractainstaller -d' to get a full debug log.
I just tried it and had no trouble.
Um, make sure you hit the ENTER key after you type the letter.
Here are yad debs for jessie:
http://debs.slavino.sk/pool/main/y/yad/ ... _amd64.deb
http://debs.slavino.sk/pool/main/y/yad/ ... 1_i386.deb

fsmithred
  Posts: 2101
  Joined: Wed Mar 09, 2011 9:13 pm

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### Re: refractainstaller stuck

by melascoop » Tue Apr 26, 2016 10:59 pm

I was able to get past the stuck screen by hitting 'ctrl+d' to bypass the option during the installer - it seems it did finish but not sure what damage this may have caused by bypassing. I am uploading a video of the entire process.

melascoop
  Posts: 7
  Joined: Sat Apr 23, 2016 4:10 pm

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### Re: refractainstaller stuck

by fsmithred » Tue Apr 26, 2016 11:15 pm

Imageshack won't work for me. That's ok - what I really need to see is the debug log, which records every action of the script. Post it at paste.debian.net or pastebin.com. Thanks.
ctrl-d should leave you with choice "a" (disable sudo).

fsmithred
  Posts: 2101
  Joined: Wed Mar 09, 2011 9:13 pm

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### Re: refractainstaller stuck

by melascoop » Tue Apr 26, 2016 11:31 pm

Here is the refracta installer error log - http://sprunge.us/JBRB
I have also created a screen capture video here: https://youtu.be/kSIKN-IiSXU?t=2m12s
I will have to re-create the debug log again to send as the installer did complete - glad to know ctrl-d is defaulting to 'a' this helps a lot.
I will send the debug log shortly.

melascoop
  Posts: 7
  Joined: Sat Apr 23, 2016 4:10 pm

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### Re: refractainstaller stuck

by fsmithred » Wed Apr 27, 2016 3:09 am

That is a debug log, but it's not complete. It stops after the system gets copied to the partition. There should be a lot more, and there should be a copy of the log in the primary user's home directory.

fsmithred
  Posts: 2101
  Joined: Wed Mar 09, 2011 9:13 pm

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